Terms & Conditions of Hire

TERMS AND CONDITIONS OF HIRE

Upon Securing your booking with a deposit/bond and or hiring our services, you are agreeing to these terms and conditions.

DEPOSIT/BOND


20 seat/ 14 seat deposit/ bond $300 (excluding school formals, Depending on the hire)

To Confirm and Secure your booking a deposit/ bond amount within 24HRS. – If you can’t please let us know as your booking will not be confirmed.
We are flexible with this if you inform us.
Once paid please send through remittance/reference/ proof of payment.
BOOKINGS ARE NOT SECURE UNLESS DEPOSIT IS RECEIVED
The deposit/bond is separate to the bus hire payment and will be returned if after an inspection of the bus at the final drop off location,
providing our Terms & Conditions are met
PLEASE NOTE: If you have paid in full via bank transfer or credit card, please send through your bank details for your bond to be returned the
week after the event providing our terms and conditions are met upon inspection of the bus.
Our drivers do not carry cash if you have paid via this method.
All Deposits are non-refundable if you cancel for any reason.

CANCELLATIONS:
All deposits/bonds are non-refundable if the charter is cancelled for any reason.
If you cancel the service upon arrival of charter Full charter cost is due and payable.
If you cancel within 24 hours of the charter date – the full amount quoted is due immediately.
If you cancel within 7 days of charter 50% of total charter cost is due immediately.
If you cancel with more than 7 days’ notice – deposit/bond is non-refundable FOR ANY REASON.
All deposits (if cancelled) can be reused on another booking within 6 months of original date,
please note that a one-time transfer of date only after one date change bond is withheld.

PAYMENTS:
Pull Up VIP bookings can be paid for in a number of options, we accept: Cash, Credit Card or Bank transfer as valid payment methods.
FOR ALL 20/ 14 seat Pull Up VIP bookings:
Where you are paying in cash for the charter – please ensure you have the full amount quoted collected and ready to give to the driver at the start of the charter.
Please understand the drivers do not carry change so have the corrected amount quoted.
All Invoices must be finalized before the hire commences.
The driver will only accept the full amount quoted and will not take individual payments from customers.
Bank transfer – if you choose to pay Via Transfer, the full quoted cost must be transferred 2 weeks prior to the date.
If this method is chosen bond will be transferred back electronically providing all T&C’s are met
Credit Card – if you choose to make full payment via CC this must be done 2-weeks prior VIA phone call to this office on  (07) 3060 8220.
Again, bonds will be transferred back electronically if paid via this method.
Full amount quoted due 2 weeks prior to booking date either via credit card or bank transfer.

INTOXICATION:
If a passenger/s are found to be overly intoxicated and or causing issues to the public – they may be asked by the driver or a Pull Up VIP representative
to leave the bus and to source their own transport at their own cost.

BUS BEHAVIOUR:
At Pull Up VIP, we like to ensure that  staff and drivers are able to enjoy a safe and fun environment without being subjected to rude,
aggressive or dangerous behaviour from the client / his or her guest whilst in charter.
The driver has his/her legal right and duty to request a passenger/s to exit the vehicles under on of the following occasions:

Smoking/ Vaping on board
Passenger/s are rude/aggressive and or abusive
Passenger/s are and or have damaged party equipment or Pull Up VIP Property.
Passenger/s Dancing on seats or climbing dance poles.
Any Physical fighting, unruly or abusive behaviour, damage to personal property, passengers’ property or property of Pull Up VIP
will result in Termination of charter and withdrawal of services.

DAMAGES BOND:
Every Pull Up VIP charter requires a bond. Your deposit paid to secure your booking becomes your bond on the day of charter.
If all terms and conditions are adhered to, the bond is refundable in full after the event in a method determined by your payment option.
Your bond will be withheld/termination of charter in full if;

Vomit if found on any part of the vehicle this includes exterior
Bus is left in an unsatisfactory way – bottles, cans, rubbish etc
Damage to any part of the interior – Pull Up VIP with take action to recover costs if required
Standing on seats/ shelves/ fittings
Excessive mess on floor
Damage to party equipment eg – lights/stereos etc
Emergency exits/hammers activated
Smoking/ Vaping
Unpleasant conditions – urine etc
Driver excessively distracted by passengers
Please understand that if any damages are caused to any public/private property by patrons on charter, Pull Up VIP are
within its rights to pass on details of the Hirer as you are responsible for your group.
Pull Up VIP will not be held responsible for any costs or liability for any damages all liability remains with the hirer.
Pull Up VIP accepts no liability for the actions of any other patron or member of the public for any loss or damage to any property or
for injury or death caused to any patron.
The Hirer and the driver will inspect the bus after the charter is completed, if the bus is in good condition/clean and or no terms have been broken bond will be returned
– you must sign the envelope provided by the driver.
If terms are broken the driver is within his/her rights to withhold the bond.
Our vehicles are inspected before, during and after the trip has ended. All financial liabilities of repairs or replacements will be the sole responsibility of the customer.

STANDING/DANCING:
Please understand that if you stand, you do so at your own risk.
It is recommended that whilst the vehicle is in motion that all passengers are seated
It is recommended where seat belts are provided that passengers should use them.
Please understand that if you suffer any type of injury while on our vehicles, Pull Up VIP will not be held responsible.
All buses are equipped with first aid kits and a driver willing to help if required.

CAMERAS/CCTV:
All Pull Up VIP are equipped with video and recording devices. The footage recorded will and can be used in a court of law and footage will solely remain the property of Pull Up VIP.
CLIENT RESPONSIBILITY:
The Hirer is solely responsible and liable for the actions and behaviours of all their passengers/s. if the Hirer is unwilling to control issue passengers/s the
driver has the legal right and duty to ask passenger/s to exit the vehicle
immediately and the tour/charter to continue without them. Failure to comply will result in termination of carter and no refund will be provided and or any
expenses incurred by the passengers will not be reimbursed by
Pull Up VIP under any circumstances. By booking this service it is the clients responsibility to ensure all guests are aware of the terms and conditions.
The hirer will be asked to enforce these conditions upon the day of charter and if not being adhered to loss of bond and or termination of charter.

Please note: The hirer must nominate a responsible lead guest to count the number of passengers at each stop getting on and off the bus.
It is the lead guest and hirers responsibility to ensure that everyone in the group is accounted for and on the bus at each stop.

DEPARTURE TIME/OVER TIME/DESTINATION CHANGES:
All Pull Up VIP buses are booked for set time slots. If passenger’s fail to board within 15 minutes of the agreed time the bus will depart.
$50 per 15 min and $50 per half an hour after may be applied also.
If passenger’s fail to board while on tour the Client /lead guest will need to make the final decision upon if the bus departs within a max time frame of up to 15mins.
After this point the driver will need to depart and Pull Up VIP will not be held responsible for passenger’s failing to load and depart at agreed time
and it will be the passenger/s responsibility to source transportation at their own cost.
If a wine tour/pub crawl/transfer runs over time by more than 20 minutes Pull Up VIP are within rights to withhold $150 on all party buses.
Please understand if you wish to change your drop off location from what originally was booked in you must do so 1 week prior to the booked event.
Please understand that on the day of charter if drop off location is changed; additional charges may apply.

BUS REQUESTS:
If you have requested a specific type of bus, we will try our best to provide this bus but unfortunately circumstances may arise that will
prevent this from happening. In this case we will provide another similar bus.
All our buses have similar features and service.
If you have booked a 20-seater bus and numbers drop and you wish to request a smaller bus – if one is available we are happy to swap
otherwise the full amount quoted for the agreed bus size will be due and payable
Pull Up VIP reserves the right to allocate its buses to suit conditions. In some cases, 20 seater buses may complete 14 seater jobs at no extra cost and
Pull Up VIP vehicles may be used as well for no extra cost.

PUB CRAWLS:
Please note: after you have paid your deposit your next thing you will need to do is choose the venues you and your group wish to attend.
Please note there are some venues we cannot drop directly out front of due to either traffic or council regulation, in this case the driver will drop you at the next closest spot.
Please ensure all passengers carry ID and are over the age of 18 as well as dressed to each venue’s dress code.
Pull Up VIP will not take responsibility or provide any refund for patrons refused entry for any reason (over intoxicated/antisocial behavior/any other reason deem by the venue)
Pull Up VIP will refuse to continue the Pub Crawl with these particular passenger/s
Pull Up VIP accepts no liability for the actions of any other patron or member of the public for any loss or damage to any property or for injury or death caused to any patron.

PUB CRAWLS:
Pull Up VIP are governed by local government laws and guidelines on all set down and pick up locations for pubs and clubs,
please understand you may not be dropped in front of specific locations due to this.
Pull Up VIP makes these bookings with agreed venues on our list on your behalf.
Any venues not on our list are required to be booked in by the hirer prior to the tour.

WINE TOURS:
Please note: after you have paid your deposit your next thing you will need to do is contact the venues you and your group wish to attend.
Once you have confirmed your venues and times please send your itinerary through to us so we can add to your booking.
Full payment will be required if the tour is cancelled due to failure to book venues.
Please understand that you as the hirer are responsible for your guests throughout the day.
If a group is refused entry to a venue Pull Up VIP are within its rights to Terminate charter and return to initial pick up with no refunds and full monies paid.
Any fights/ anti-social behaviour on Pull Up VIP Buses are not tolerated and the charter will be terminated.
If a venue askes the group to leave, the hirer must ensure all the group departs the venue asap.
Any damage/theft at any venues will be the responsibility of the hirer to provide information regarding if such incident arises
Pull Up VIP is within its rights to pass on details of groups in question relating to any incidents and will not be held liable for any damages or theft caused by groups while on charter.

BREAK DOWNS/DELAYS:
Pull Up VIP gives its advice on journey times in good faith and does not guarantee the completion of any journey in any specific time and will not be liable for loss or inconvenience
caused by the actual journey time (should any issues arise on route with passenger/s) Traffic, road works, previous group delays,
unpleasant conditions clean up, festival traffic and acts of nature are all points of which
may cause delay to planned pick up/drop off time.
Drivers will do their best to inform clients of any possible delays. Pull Up VIP will not be held Liable for any refunds or discounts due to any of the stated points.
Pull Up VIP reserves the right to change vehicles subject to breakdown or unforeseen circumstances.
Should alternate vehicles be used in such circumstances, no refunds will be given.
Any compensation will be assessed on a case by case basis

SCHOOL FORMALS:
Pull Up VIP charges School Formals on a Per bus basis with a minimum number/cost stated in the quote – this process is non-negotiable.
1 hr allowed prior to the ball drop time and depending on after ball 1hr allowed on pick up.
A max of 10 minutes is allowed for the clothes change stop – no exceptions
If after Formal location is further than 15 mins from initial pick up location extra charges will apply
No bags or belongings to be brought on/left on bus/coach – please arrange for bags to be transported elsewhere by a parent etc.
All School Formal booking cancellations require 7 days’ notice or full charter cost is due and payable.
Once your final numbers are confirmed (7 days prior to ball) the balance price is final.
If any changes happen to your numbers please ensure this is before 7 days prior to the event as individual refunds are not available.
Full payments to be received 1 week prior to school ball – no exceptions

PASSENGERS PROPERTY AND LOST PROPERTY:
Pull Up VIP takes no responsibility for loss or damage of personal items on board during or after your event.
All personal Belongings eg jackets, bags, phones are the responsibility of the hirer.
We ask that all personal items are removed on every start and completion of the journey.


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